Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.thepawmat.com

Information We Collect
When you visit our site, we automatically gather information about your device, such as browser type, IP address, time zone, and certain cookies. We also collect details on the pages you visit, referring websites, search terms, and how you interact with the site. We call this Device Information.

We use technologies like:

  • Cookies: Small data files stored on your device

  • Log files: Track site activity, browser info, and timestamps

  • Web beacons, tags, and pixels: Tools that help analyze how you browse the site

When you make or attempt a purchase, we collect your name, billing/shipping address, payment details (including credit card numbers), email, and phone number. We call this Order Information.

“Personal Information” means both Device Information and Order Information.

How We Use Your Information
We use Order Information to:

  • Process and fulfill your orders

  • Communicate with you

  • Detect fraud or security risks

  • Send product updates and promotions (if you opt in)

We use Device Information to:

  • Identify and prevent potential risks

  • Improve website performance and marketing

Sharing Your Information
We may share Personal Information with trusted partners, such as:

  • Shopify (our e-commerce platform)

  • Google Analytics (to understand site usage)

Do Not Track
Our site does not change its data practices when a Do Not Track signal is received.

Your Rights (EU Residents)
You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Request details on how we process your data

To exercise these rights, contact us at thepawmat@gmail.com. Please note, your data may be transferred outside of Europe, including to the US or Canada.

Data Retention
We retain your order information unless you request its deletion.

Policy Updates
We may update this Privacy Policy occasionally for legal, operational, or practical reasons.

Minors
Our site is not intended for users under the age of 18.

SMS Privacy
If you consent to SMS marketing, we may use your phone number to send transactional or promotional messages. Cookies may also track abandoned carts to help us send reminders via SMS.

Contact Us
For questions or to file a complaint, please contact us at: thepawmat@gmail.com