Shipping Policy

Thank you for choosing THEPAWMAT! Below are the terms and conditions that make up our Shipping Policy.

Available Shipping Options (as shown at checkout):
• Express Shipping (5–8 business days) – $8.97 for orders $0 to $48.00
• Insured Shipping (7–12 business days) – $4.97 for orders $0 to $48.00
• Free Express Shipping (5–8 business days) – Free for orders $49 and up

Please note: In rare cases, deliveries may take longer than expected due to unforeseen delays during transit. While we do our best to ensure timely delivery, we cannot control external shipping factors. If tracking shows no updates for 30–60 business days, we will send a replacement package.
Delays are more likely during peak seasons (like November–December) or promotional periods.

Processing Time vs. Shipping Time
Processing time (1–2 business days) is separate from shipping time and should be added to the total delivery estimate. Each order is carefully checked, packed, and handed over to our shipping partners during this window.
Once processed, you’ll receive tracking details by email.
Note: During holidays or high-demand times, processing may take slightly longer. Thank you for your patience as we work to ship your order as quickly as possible.

Customs, Duties, and Taxes
THEPAWMAT is not responsible for any customs duties or taxes applied after shipping. Any tariffs, import duties, or related fees are the responsibility of the customer.
Depending on your country, you may be charged import taxes upon delivery (often around 20% of the item’s value, but this varies). We recommend checking with your local customs office for details.

Policy Updates
We may update this Shipping Policy occasionally to reflect changes in operations or legal requirements. Updates may be made without prior notice.

Thank you for shopping with THEPAWMAT!